Order ID
Serial Key:
Product Information:
Cause of Data Loss
Drive Type (Crashed Hard Disk):
--None--
SCSI
IDE
SATA
USB
Others
Other Drive Type (Crashed Hard Disk):
Drive Type -Stellar Phoenix is installed:
--None--
SCSI
IDE
SATA
USB
Others
Other Drive (Stellar Phoenix installed)
Drive Configuration (Crashed Hard Disk):
--None--
Standard/Master/Slave
Mirror Set
Stripped Set
USB
Raid 0
Raid 1
Raid 5
Volume Set
Is your system - 32 bit or 64 bit
--None--
32 Bit
64 Bit
Capacity of Crashed Drive:
Drive Connection Type
--None--
IDE
USB
FireWire
Does drive had bad sector
--None-- Yes
No
Dont Know
No. of Volumes (Crashed )
Is device making any noise
--None--
Yes
No
Don’t Know
Operating System (Crashed Hard Disk):
OS (where Stellar Phoenix is installed):
--None--
Yes
No
Don’t Know
File System (to recover data from):
--None--
Windows 3.0
Windows 95
Windows 98
Windows ME
Windows NT
Windows 2000
Windows 2000 Service Pack 1
Windows 2000 Service Pack 2
Windows 2000 Service Pack 3
Windows 2000 Service Pack 4
Windows XP
Windows XP Service Pack 1
Windows XP Service Pack 2
Windows 2003
Windows Vista
Suse, Redhat, Caldera etc.
Novell Netware 3.x
Novell Netware 4.x
Novell Netware 5.x
Novell Netware
Mac OS X v10.0, Cheetah
Mac OS X v10.1, Puma
Mac OS X v10.2, Jaguar
Mac OS X v10.3, Panther
Mac OS X v10.4, Tiger
Mac OS X v10.5, Leopard
File System (Stellar Phoenix installed):
--None--
Windows 3.0
Windows 95
Windows 98
Windows ME
Windows NT
Windows 2000
Windows 2000 Service Pack 1
Windows 2000 Service Pack 2
Windows 2000 Service Pack 3
Windows 2000 Service Pack 4
Windows XP
Windows XP Service Pack 1
Windows XP Service Pack 2
Windows 2003
Windows Vista
Mac OS X v10.0, Cheetah
Mac OS X v10.1, Puma
Mac OS X v10.2, Jaguar
Mac OS X v10.3, Panther
Mac OS X v10.4, Tiger
Mac OS X v10.5, Leopard
Scan Procedure used
--None--
FAT 16
FAT 32
VFAT
NTFS
NTFS5
Ext2FS
Ext3FS
HFS
HFS +
ISO 9660
Joiliet
Explain issue faced with Stellar Phoenix
--None--
FAT 16
FAT 32
VFAT
NTFS
NTFS5
HFS
HFS +
Remedies tried on crashed File System
--None--
Standard Scan
Advance Scan
Deleted File Recovery
Formatted Recovery
Quick Recovery
Search for lost volumes
Raw Recovery
Stellar Phoenix Event Log
Was the drive compressed before crash
Was the drive encrypted before crash
Post Failure Activities on File System:
Type of data you want to recover
Preview of Lost Files available
--None--
Yes
No